Your privacy is our top priority. Our policy is to respect the privacy of all visitors to our Web site, including current and former shareholders, and to protect personal information entrusted to us. Henderson Global Investors is also sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information that we collect through our Web site and other means.
When reviewing any privacy statement on the Internet, you should be familiar with the terms "personally identifiable information" and "aggregate information" or "aggregate data." "Personally identifiable information" is any information that can be used to identify, contact, or locate you as an individual. Common examples are your name, home address and email address. "Aggregate information" or "aggregate data" refers to information or data that we have compiled about the behavior and characteristics of users of this Web site, which information and data could not be used to identify you as an individual. For instance, we may compile data to show that half of those who contact us for information are from the Northeast.
COLLECTION OF INFORMATION
What information we gather
In general, you may visit our Web site without telling us who you are or revealing any personally identifiable information about yourself ("Personal Information"). Our servers do, however, collect a variety of technical data, which we store as aggregate information and, if you have registered with us as a Financial Professional, in personally identifiable form ("Technical Data"). This Technical Data includes (but is not limited to) your IP address (a unique number that identifies your access account on the Internet), domain, and Web browser information. We may track the page you visited before coming to our Web site, the page you link to when you leave our Web site, which of our pages you access, and how long you spend on each page.
We also gather all Personal Information that you choose to provide to us, including your name, address, phone number, email address, organization, and facsimile number. If you register as a Financial Professional, we also collect other information from you, including the name of your company, your position, your company address, company phone, and company facsimile.
We do not collect any financial information on this Web site.
How we gather information
We gather Personal Information from you when you email us from this Web site and complete our contact form (e.g., to provide comments, request materials or ask questions). If you register as a Financial Professional, we also collect Personal Information from you during the registration process.
At times, we may conduct on-line surveys to better understand the needs and profile of our visitors. If we conduct a survey, we will let you know how we will use the information at the time of its collection if our proposed usage differs from the terms of this privacy statement.
USE OF INFORMATION
We may use the Personal Information you provide on this Web site to:
respond to your inquiries, requests and feedback; send you notices relating to your use of the Web site (for example, if we modify this privacy statement in the future); and fulfill our legal or regulatory requirements.
If you have consented to receive information and solicitations regarding products and services available through this Web site or through us our any of our affiliated entities, then we will also use your Personal Information to process and send you such information and materials. If you register as a Financial Professional, we may, in addition, use your Personal Information to verify that you are a Financial Professional, and to send you marketing and informational materials regarding our Funds. These solicitations and information may take the form of mailings via U.S. mail or other courier service, telephone calls, e-mails, or, in certain situations, via facsimile.
As noted above, we also collect a variety of Technical Data. Technical Data is stored in both aggregate and, if you register as a Financial Professional, in personally identifiable form.
Technical Data may be used, for example, to assess usage of the Web site, to analyze users’ reactions to the design and content of our Web site, to improve the performance and functionality of our Web site, to analyze software compatibility issues, and for internal reporting purposes. We may also use Technical Data for marketing and research purposes.
DISCLOSURE TO THIRD PARTIES
You should understand that we may share the Personal Information you provide to us with the following entities:
(1) We may share your Personal Information with our affiliated entities, including affiliated service providers.
(2) We may share your Personal Information with unaffiliated entities that help us process information or service your requests, such as transfer agents, custodians, broker-dealers and marketing service firms, as well as with other financial institutions with whom we have joint marketing agreements. These entities are contractually bound to protect the confidentiality of your Personal Information. For example, Capital Fulfillment, Inc., is an unaffiliated third-party service provider that we use to fulfill requests for information and materials, and if you request that we send you materials, we will share your Personal Information with them or a successor.
(3) We will disclose your Personal Information to government agencies, law enforcement officials, and others, in the limited circumstances where we believe, in good faith, that disclosure is required or permitted by law. For example, we will disclose your Personal Information in order to comply with a court order, to cooperate with governmental or industry regulators, or law enforcement authorities.
Outside of the types of entities listed above, we will not share your Personal Information with third parties.
UPDATES AND CORRECTIONS
Please contact us promptly if you identify any inaccuracy in your Personal Information or if you need to change your Personal Information for any reason. Users who are not registered as Financial Professionals may request access to, and update or correct you’re their Personal Information by sending an email using the Contact Us page on this website. Financial Professionals may access their Personal Information, and make any necessary updates or corrections, by logging in to the Financial Professional area of the Web site, or by contacting us via telephone. We will send confirmation of all updates and corrections via email.
At any time, you may request that we cease sending you information about us or other materials. Please contact us at the contact information below.
We use industry-standard physical, electronic and procedural safeguards to guard information you provide to us via telephone, in writing, or through electronic media, such as the Internet. With respect to this Web site, we have implemented security measures designed to protect against the unauthorized access, loss, misuse or alteration of your Personal Information under our control. We always use industry-standard computer security products (including encryption technologies) when transferring and receiving your Personal Information on or through our Web site. Please keep in mind, however, that while we believe these measures to be sufficient, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, we cannot guarantee that no unauthorized access to our servers will occur, and you transmit your Personal Information to us at your own risk. We cannot assume responsibility for uses or disclosures of your Personal Information that result from unauthorized or illegal access to our systems or those of our service providers.
We restrict access to your Personal Information to our employees and agents for business purposes only. All of these people are trained and required to safeguard your Personal Information. We have also instituted security measures in our physical facilities. Companies we hire to provide support services are not permitted to use your Personal Information for their purposes, and they are contractually obligated to maintain its confidentiality. If you are have registered as a Financial Professional, your Personal Information is protected by password. We recommend that you do not divulge your password to anyone else. Each Financial Professional will remain fully responsible for all usage of our Web site by any person using his or her password.
Inquiries and requests relating to this privacy statement should be sent by email using the Contact Us page on this website, or at the following mailing address:
Henderson Global Investors
737 N. Michigan Ave. Suite 1700
Chicago, IL 60611
Telephone: 1-866-4Henderson (or 1.866.443.6337)
From time to time we may modify our privacy statement. If we change our privacy statement to make a new or different use of your Personal Information, we will post a prominent notice on our Web site, or notify you by email. If you have any concerns about how your Personal Information is used, please contact us using the contact information above. We encourage you to check our Web site periodically to ensure that you are familiar with our current privacy statement.
For your convenience, our Web site contains links to other sites on the Internet. Please remember that when you click on one of these links you are leaving our Web site and entering another website. We are not responsible for the privacy practices or the content of these other Web sites, and encourage you to read and familiarize yourself with each of their privacy statements before providing any Personal Information to them.
We welcome your feedback regarding this privacy statement or any other part of our Web site. Please send your comments using the Contact Us page on this website.