Henderson has a fundamental belief in openness and collaboration – in the power of sharing knowledge. This philosophy is hardwired throughout the organisation, through the investment platform, the structure and the culture and behaviour of all employees. At Henderson, knowledge is valued and knowledge is shared. This manifests itself through our investment approach and client service.
The Henderson investment approach is based on active fund management and the belief that rigorous analytical application to financial markets will be rewarded through superior investment returns. The talent and expertise within the investment teams is integral to generating these returns; allowing talent to shine is therefore key. High levels of support are provided with risk oversight teams assisting the managers in their decision-making and products are maintained and developed that align Henderson’s expertise with the needs of clients.
Henderson’s investment teams devise their own investment processes while sharing a common pool of resources. There is no house view and teams are structured to maximise opportunities within their respective investment universes. The teams range from smaller, more nimble sets of managers and analysts, such as those in the equities space, to larger teams with complementary units of specialism, such as fixed income. Research, resources and ideas are shared across all the investment teams at Henderson and all managers operate within a comprehensive and robust risk-control framework.
A culture of client-centricity is at the heart of the Henderson thought and decision-making process. Whether this is in training employees, continuing to embed the principles that our customers should be treated fairly at all times or actively seeking the views of existing and potential investors and their underlying customers, client satisfaction is the key basis on which success is judged.
‘Knowledge. Shared’ not only applies to our interaction with our clients but also at an investment level, with managers maximising opportunities and sharing ideas. At Henderson our aim is to share our investment knowledge by communicating the views of investment managers to clients in an appropriate and timely manner, and to keep clients updated of changes in portfolios and how our managers are thinking.
Sharing knowledge also means working with clients through long-standing relationships built upon trust. By properly understanding their challenges and evolving needs, Henderson seeks to shape products and services to deliver market-leading solutions for our clients’ futures.