Treating customers fairly

What is TCF?

Treating Customers Fairly (TCF) is a core Financial Services Authority (FSA) Principle intended to promote fair treatment of customers by regulated firms throughout the product life cycle from design to post-sales support.

Henderson New Star always aims:

• To treat its clients fairly;
• To ensure that client understanding and expectation of performance and service in respect of a product are satisfied; and
• To embed TCF Principles within its culture and procedures so that Henderson’s interests are aligned with those of its clients.

Commitment to Treating Customers Fairly

Henderson New Star is firmly committed to the TCF principle and has already reached the ‘embedding’ stage of its TCF Strategy as described by the FSA. That is to say, not only have we developed plans and processes, allocated resources and responsibilities and created capability among its staff to implement TCF, we have established the fair treatment of consumers throughout the firm on a continuous basis through our culture, business strategy, employee training, remuneration and staff behaviour.

For further information on TCF and the key changes sought by the FSA, together with a summary of the steps we have taken to implement and embed its own TCF Strategy please download our TCF guide. To find out more about the FSA, its principles and its treating customers fairly initiative, please visit the FSA website.

Henderson New Star is not authorised to give investment advice and only provides information on Henderson New Star products. Outcome 4 of the FSA's TCF initiative is, therefore, of limited relevance to Henderson New Star.