Treating customers fairly

What is TCF?

Treating Customers Fairly (TCF) is a core Financial Services Authority (FSA) Principle intended to promote fair treatment of customers by regulated firms throughout the product life cycle from design to post-sales support.

Henderson Global Investors always aims:

To treat its clients fairly;
To ensure that client understanding and expectation of performance and service in respect of a product are satisfied; and
To embed TCF Principles within its culture and procedures so that Henderson’s interests are aligned with those of its clients.

Commitment to Treating Customers Fairly

Henderson Global Investors is firmly committed to the TCF principle and has already reached the ‘embedding’ stage of its TCF Strategy as described by the FSA. That is to say, not only have we developed plans and processes, allocated resources and responsibilities and created capability among its staff to implement TCF, we have established the fair treatment of consumers throughout the firm on a continuous basis through our culture, business strategy, employee training, remuneration and staff behaviour.

To find out more about the FSA, its principles and its treating customers fairly initiative, please visit the FSA website.

Henderson Global Investors is not authorised to give investment advice and only provides information on Henderson products. Outcome 4 of the FSA's TCF initiative is, therefore, of limited relevance to Henderson Global Investors.

Issued in the UK by Henderson Global Investors. Henderson Global Investors is the name under which Henderson Global Investors Limited (reg. no. 906355), Henderson Fund Management Limited (reg. no. 2607112), Henderson Investment Funds Limited (reg. no. 2678531), Henderson Investment Management Limited (reg. no. 1795354), Henderson Alternative Investment Advisor Limited (reg. no. 962757), Henderson Equity Partners Limited (reg. no.2606646), (each incorporated and registered in England and Wales with registered office at 201 Bishopsgate, London EC2M 3AE), Gartmore Investment Limited (reg. no. 1508030), Gartmore Fund Managers Limited (reg. no. 1137353), (each incorporated and registered in England and Wales with registered office 201 Bishopsgate, London EC2M 3AE) are authorised and regulated by the Financial Services Authority to provide investment products and services.